Ø        Negotiate & collect Over dues from customers

Ø        Understand transactions on floating & fixed rates

Ø        Ability to relate to Product policies & possess credit appraisal perspective

Ø        Monitor and control Delinquency and Credit Losses for Consumer Bank products                

Ø        Exercise adequate control over Agency performance in terms of

Ø        Recruitment & training of field collectors

Ø        Managing field collector productivity

Ø        Capacity Planning                                         

Ø        Managing agency performance in terms of resolution - both front-end and net resolution

Ø        Ensuring agency profitability through improved performance

Ø        Training on Code of Conduct                                        

Ø        Ensure proper documentation of Collection related activities and updation of CWX (Computer Assisted Collection System)  

Ø        Timely assignment of Collection cases to Agencies

Ø        Conduct periodic Collection Agency Audit

Ø        Ensure updation of database for accountholder's change of addresses

Ø        Ensure legal recourse and follow up on delinquent accounts where applicable

Ø        Assist Fraud Control unit in investigation